Tails of The Bay Privacy Policy
Introduction
Tails of the Bay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or interact with our website.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details (email address, phone number, address)
- Pet information (name, breed, age, health conditions)
- Booking preferences and service history
- Payment information (processed securely through our booking system)
How We Use Your Information
We use the information we collect to:
- Provide and improve our grooming services
- Process your bookings and payments
- Communicate with you about appointments and services
- Send you relevant updates and marketing communications (with your consent)
- Maintain and improve our business operations
Data Storage and Security
We use Petboost, an Australian all-in-one pet business management system, to store and process your booking and customer information. All data is stored securely in accordance with Petboost's privacy and security protocols.
Third-Party Service Providers
We work with trusted third-party service providers, including:
- Petboost for business management and booking services
- Payment processors for secure transaction handling
- Marketing and communication service providers
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Opt-out of marketing communications
- Request deletion of your information (where applicable)
Data Security
We implement appropriate security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.
Marketing Communications
With your consent, we may send you:
- Appointment reminders
- Service updates
- Special offers
- Newsletter communications You can opt-out of these communications at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date.
Contact UsIf you have questions about this Privacy Policy or our privacy practices, please contact us.
Petboost Data Management
Our use of Petboost's services means that:
- Customer data is stored in accordance with Australian privacy laws
- Booking and payment information is processed securely
- Data may be used for business analytics and service improvement
- Information may be shared with authorized third-party service providers
For more information about how Petboost handles your data, you can review their privacy policy at petboost.com.au/privacy-policy.
Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.
International Data Transfer
Your information may be transferred to and processed in countries other than your own, particularly through cloud services used by Petboost. We ensure appropriate safeguards are in place for such transfers.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations.
